At Bianca Wanders, we strive to provide high-quality camping gear, fishing gear, hiking gear, luggage, and travel tech to support your adventures. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, undamaged, and in its original packaging.
  • The return request must be made within 3 days of receiving the product.
  • Proof of purchase (order confirmation or receipt) is required.

Non-Returnable Items:

  • Used, damaged, or altered items.
  • Custom or personalized products.
  • Items purchased during clearance or promotional sales (unless defective).

2. Return Process

To initiate a return, follow these steps:

  1. Contact Us at [email protected] within 3 days of delivery, stating your order number and reason for return.
  2. Our team will review your request and provide a return shipping address if approved.
  3. Ship the item back using a trackable shipping method at your own expense. We are not responsible for lost return shipments.
  4. Once we receive and inspect the returned item, we will process the refund or exchange.

3. Refund Policy

  • Refund Approval: After inspecting the returned item, we will notify you of the approval or rejection of your refund.
  • Refund Method: Approved refunds will be processed via the original payment method (if applicable) or as store credit.
  • Processing Time: Refunds may take 3 business days to reflect in your account, depending on your bank or payment provider.
  • Shipping Fees: Original shipping costs are non-refundable unless the return is due to a defective or incorrect item.

4. Exchanges

  • We only replace items if they are defective or damaged upon arrival.
  • If you need an exchange, contact us at post@biancawanders.com with details and photos of the issue.

5. Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at post@biancawanders.com with clear photos of the issue.
  • We will arrange for a replacement or refund at no additional cost.

6. Cancellation Policy

  • Orders can be canceled within 3 hours of placement. After this period, cancellations may not be possible.

7. Contact Us

For any questions about our return and refund policy, reach out to us at:[email protected]