At Bianca Wanders, we are committed to delivering your camping gear, fishing gear, hiking gear, luggage, and travel tech efficiently and securely. Please read our shipping policy carefully to understand how we handle deliveries.

1. Shipping Locations

  • We offer worldwide shipping to most countries.
  • Some remote areas may have limited shipping availability. If we cannot deliver to your location, we will notify you after placing your order.

2. Shipping Timeframes

  • Processing Time: Orders are processed within 3 business days after confirmation.
  • Delivery Time: Estimated delivery times vary by location:
    • Domestic Shipping: 3-4 business days
    • International Shipping: 3-4 business days (excluding customs clearance delays)
  • Delivery times are estimates and may be affected by customs, weather conditions, or other unforeseen circumstances.

3. Shipping Fees

  • Shipping costs depend on the destination and order weight. Fees will be calculated at checkout.
  • 4. Order Tracking
  • Once your order is shipped, you will receive a tracking number via email.
  • Use the tracking link provided to monitor your shipment’s progress.

5. Cash on Delivery (COD) Orders

  • Cash on Delivery (COD) is the only payment method available.
  • Customers must have the exact amount ready at the time of delivery.
  • Failure to accept the delivery may result in restrictions on future orders.

6. Customs, Duties, and Taxes

  • For international orders, customs duties or import taxes may apply. These fees are determined by your country’s customs regulations and are the buyer’s responsibility.
  • Bianca Wanders is not responsible for delays caused by customs processing.

7. Shipping Delays & Issues

  • While we aim for timely deliveries, unexpected delays may occur.
  • If your order is significantly delayed or lost, contact us at post@biancawanders.com with your order details.

8. Incorrect Shipping Address

  • Customers are responsible for providing accurate shipping information.
  • If an incorrect address is provided and the package is returned to us, additional shipping fees may apply for reshipment.

9. Damaged or Missing Items

  • If your order arrives damaged or missing items, please contact us within 3 days of delivery with clear photos. We will arrange for a replacement or refund if eligible.

10. Contact Us

For any shipping-related inquiries, reach out to us at:[email protected]